Shipping & Delivery Policy

At KBNHOME, we are committed to delivering premium relaxation straight to your doorstep safely and efficiently. Because our massage chairs are luxury, high-weight wellness equipments, we utilize specialized premium cargo transport networks combined with elite local white-glove carriers.

We offer two distinct delivery methods tailored to your lifestyle and convenience. Please read our guidelines below regarding transit times, options, and inspection requirements.

Shipping Methods & Estimated Delivery Window

All our flagship massage chairs are dispatched via premium ocean freight and specialized heavy-freight overland networks.

• Standard Transit Time: Typically takes 15 to 25 business days to arrive at your local delivery hub, depending on your specific destination.

• Tracking: Once your order is dispatched from our facility, you will receive a shipping confirmation email with a unique freight tracking number to monitor your shipment's journey.

Option 1: FREE CURBSIDE DELIVERY

Free Curbside Delivery is our standard delivery method and is provided as a complimentary service to you (available for the lower 48 continental states).

• How It Works: Your massage chair will arrive in its factory-sealed heavy cartons secured on a wooden pallet. When the shipment arrives at your local freight terminal, the delivery dispatcher will call you directly using the phone number provided at checkout to schedule a convenient delivery date and time window.

• Placement: The driver will lower the palletized crate to the street level, curb, or the edge of your driveway using a liftgate. The driver is not responsible for bringing the heavy boxes inside your residence, up stairs, or unpacking them.

• Important Considerations: * Massage chair boxes are heavy and can weigh in excess of 200–300 pounds. If you select this option, we strongly advise having at least one or two capable friends or family members present to help you move the equipment inside.

  • This option is ideal for homeowners who are comfortable handling physical lifting and performing a straightforward 10-to-15 minute setup using our step-by-step video tutorials and manuals.

Option 2: WHITE GLOVE DELIVERY (In-Home Setup)

For the ultimate seamless experience, we highly recommend upgrading to our White Glove Delivery Service. This premium service starts at $149 (pricing may vary slightly for select oversized models or remote/rural areas) and eliminates all heavy lifting.

• Professional In-Home Installation: A specialized two-person furniture installation team will receive your chair at the local hub, coordinate a 2-to-4 hour delivery window with you, and bring the equipment directly into your home.

• Room of Choice & Assembly: The team will transport the heavy boxes up or down up to two flights of stairs, place the chair in your exact room of choice, unbox it, and complete any minor component attachments seamlessly.

• Testing & Cleanup: After full assembly, the team will perform a swift structural test run with you to ensure power and mechanics are performing perfectly. They will also remove and dispose of all massive packing materials and debris, leaving your room pristine. (Note: The delivery team consists of physical technicians; for detailed software or custom programming guidance, please refer to your user manual or contact our customer support.)

• Space & Dimensional Verification: You are fully responsible for measuring all doorways, hallways, stairwells, and turns leading to your chosen room before placing your order. If the chair cannot physically fit through your doorways upon arrival, the delivery cannot be refused, and any subsequent returns will incur round-trip freight deductions.

• Non-Refundable: As a premium labor service, the White Glove fee is fully non-refundable once the shipment leaves our facility.

Mandatory Box Inspection & Damaged Freight Protocol

Because luxury massage chairs represent a significant investment, you must inspect the exterior packaging thoroughly before signing the delivery receipt (Bill of Lading).

1. Minor Exterior Damage: If you notice small punctures, dents, or tears on the cardboard box that might affect the product inside, please open that section immediately in front of the driver. If the chair has a slight scratch, note the exact damage clearly on the driver’s freight bill/digital pad before signing.

2. Severe Exterior Damage: If the box arrives heavily crushed, smashed, or compromised, refuse the shipment entirely. Instruct the driver to write "Refused Due to Severe Freight Damage" on the Bill of Lading and email us immediately at sales@kbnhome.com.

3. The Importance of Your Signature: Your signature on the delivery receipt is a binding legal acknowledgment that the merchandise arrived completely intact and satisfactory. If damage is not documented on the delivery receipt at the exact moment of handover, we cannot file a claim with the insurance carrier, and KBNHOME will not be held responsible for replacements or repairs.

4. Keep Original Packaging: You must keep all original factory boxes, foam inserts, and wooden pallets for at least 30 days. In the event of an approved return, our carriers will not accept or transport a chair unless it is packed securely back inside its original factory box.

Missed Delivery Appointments & Storage Fees

• Delivery Attempt Fee: The freight carrier will provide a clear scheduled window. If you are not present or reachable at your home during your confirmed time slot, the driver will leave, and a $75 redelivery attempt fee will be assessed to reschedule.

• Extended Storage: If you request the local freight facility to hold or delay delivery of your chair for longer than 7–10 days after it arrives at your destination hub, a holding fee of $10 per day will apply to cover warehouse storage costs.

Service Locations & Exclusions

We provide free standard shipping anywhere within the continental United States (excluding Alaska and Hawaii). We currently do not offer standard domestic checkout to offshore territories, nor do we support automated international shipping for individual retail orders at this time. For custom shipping quotes to Alaska, Hawaii, or special regions, please email our coordination team at sales@kbnhome.com.