Shipping policy

Shipping Policy

Welcome to Kbnhome (www.kbnhome.com). We are committed to delivering your smart massage chairs and home relaxation products safely and efficiently. Because our items are heavy and classified as oversized freight, please read our Shipping Policy carefully to understand our order processing, shipping timeframes, and delivery procedures.

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 1. Processing & Handling Time
- Order Processing: Orders are typically processed, verified, and packed within 1 to 3 business days (excluding weekends and holidays) after payment confirmation.
- Order Verification: For high-value orders, our customer support team may contact you to confirm delivery details, door/entryway measurements, and phone contact numbers before dispatching your package.

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 2. Shipping Methods & Estimated Delivery Times
We partner with specialized LTL (Less-Than-Truckload) freight carriers and logistics providers to ensure your equipment arrives safely.

- Standard Freight Shipping (Curbside Delivery):
  * Estimated Transit Time: 5 to 10 business days (varies by geographic region and remote carrier routes).
  * Delivery Type: Standard delivery is Curbside or Threshold Delivery. The freight carrier will unload the pallet/box at the end of your driveway or main entrance.
  * Note: Drivers are not authorized or obligated to haul items up stairs, inside your home, or perform unpacking/assembly unless an upgraded White Glove service was ordered.

- Delivery Appointment Scheduling:
  * Before final delivery, the freight carrier will contact you via phone or SMS to schedule a delivery appointment window.
  * You or an authorized adult (18+) must be present during the agreed time slot to inspect and sign for the delivery.

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 3. Pre-Delivery Checklist & Doorway Measurements
Massage chairs are shipped in large, protective crates or boxes. 
- Customer Responsibility: Customers must measure all doorways, hallways, stairwells, and entry paths before ordering to ensure the package can fit into your building/room.
- Product dimensions and packaged box dimensions are listed on each product page. If a delivery cannot be completed due to insufficient doorway clearance, the customer will be responsible for return freight costs.

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 4. Freight Inspection & Damage Upon Delivery
All shipments are thoroughly inspected before leaving our warehouse. Please follow these inspection steps upon delivery:

1. Inspect Packaging: Carefully examine the outer packaging for any punctures, crushed boxes, tears, or signs of rough handling before signing the delivery receipt.
2. Note Damage on Bill of Lading (BOL): If there is visible damage to the outer box, you MUST write "Damaged upon delivery" or "Box Damaged - Subject to Inspection" on the driver’s delivery receipt/electronic device before signing.
3. Concealed Damage Reporting: If you discover internal damage after unboxing, take photos and videos immediately and notify us within 48 hours at kbnhome@163.com.

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 5. Address Changes & Order Interceptions
- Address Correction Before Dispatch: If you need to update your shipping address, please contact us within 12 hours of placing your order.
- Address Changes In-Transit: Once an order has been shipped or picked up by the freight line, changing the delivery address may incur an address-re-consignment fee charged directly by the freight carrier.

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 6. Refused Shipments & Failed Delivery Attempts
- If a delivery appointment is missed repeatedly, or if a shipment is refused without prior written authorization from Kbnhome (unless refused explicitly due to major freight damage), the buyer will be responsible for all original shipping costs, return freight fees, and carrier storage fees.

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 7. Tracking Your Order
Once your order has shipped, you will receive a Shipping Confirmation Email with your freight tracking number and carrier contact information. You can track your shipment directly on the carrier’s website or via our online store.

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 8. Contact Us
If you have any questions or require special delivery accommodations, please feel free to reach out to our support team:
- Store Name: Kbnhome
- Store Website: www.kbnhome.com
- Customer Support Email: kbnhome@163.com