Privacy Policy

At KBNHOME, we are deeply committed to protecting your privacy and ensuring a secure, transparent shopping experience. This Privacy Policy outlines the types of information we collect through our website (www.kbnhome.com), how we utilize and safeguard that data, and the choices you can make regarding your personal information.

What Information Do We Collect?

We collect information from you when you register an account on our site, place an order, subscribe to our newsletter, respond to a survey, or interact with our customer support channels.

  • Personal Identity & Transaction Data: When ordering or registering, we may ask you for your name, email address, mailing/shipping address, phone number, payment details, or other essential identification data. You may, however, visit our site anonymously without creating an account.

  • Gift Recipient Data: We may collect information about gift recipients specified by you solely to fulfill the designated purchase and ensure accurate delivery. Information regarding gift recipients is strictly protected and never utilized for marketing purposes.

  • Automated Data & Cookies: Like most modern websites, we utilize "cookies" to enhance your user experience, track shopping cart contents, and gather aggregate data about website traffic and interactions. Please refer to the "Do we use 'cookies'?" section below for details.

How Do We Use Your Information?

The information we collect from you may be utilized in the following operational and promotional ways:

  • Experience Personalization: To tailor your onsite experience and deliver the specific types of content, product recommendations, and interior design aesthetics in which you are most interested.

  • Customer Service Excellence: To better, faster, and more accurately respond to your individual customer support inquiries and warranty requests.

  • Efficient Order Processing: To quickly and securely process your transactions, coordinate global logistics, and ensure accurate premium delivery.

  • Marketing Communications: If you have explicitly opted-in to receive our email newsletter, we may send you periodic promotional emails. If you would like to opt-out, you can modify your preferences at any time (see the opt-out section below). If you have not opted-in, you will not receive marketing emails.

How Do We Protect Visitor Information?

We implement an industry-leading suite of multi-layered security measures to maintain the strict safety of your personal information.

  • Access Control: Your personal data is contained behind heavily secured networks. It is only accessible by a highly limited number of authorized personnel who possess special access rights to such secure systems, all of whom are legally bound to keep the information strictly confidential.

  • Encryption Standards: When you place orders or access sensitive information, we offer the utilization of a secure server. All sensitive financial/credit card data supplied by you is transmitted via Secure Socket Layer (SSL) technology and then encrypted directly into our databases, accessible only via the authorized protocols stated above.

Do We Use "Cookies"?

Yes. Cookies are small data files that a website or its service provider transfers to your computer's hard drive through your web browser (if your settings allow) that enable the site's systems to recognize your browser, maintain session continuity, and remember specific information.

  • Why We Use Them: We use cookies to help us remember and process the specific premium items inside your shopping cart. They also assist us in understanding your preferences based on previous or current site activity, which enables us to provide optimized services. Furthermore, aggregate cookies compile data regarding site traffic so we can design better onsite tools in the future.

  • Managing Cookies: You can choose to have your computer warn you each time a cookie is being sent, or you can choose to deactivate all cookies via your desktop or mobile browser settings. Because every browser operates slightly differently, please consult your browser’s Help menu. If you deactivate cookies, some of our advanced features and interactive services may not function optimally, though you can still navigate the storefront.

Do We Disclose Collected Information to Outside Parties?

We do not sell, trade, rent, or otherwise transfer your personally identifiable information to outside parties. The term "outside parties" does not include www.kbnhome.com or our trusted website hosting partners, payment gateways, and international freight forwarders who assist us in operating our digital storefront, conducting our business, or executing home delivery—provided that all such parties explicitly contractually agree to keep this data entirely confidential.

We may also release your information when we firmly believe release is legally necessary to comply with international laws, enforce our explicit site policies, or protect our or others' rights, property, or absolute safety. However, non-personally identifiable visitor data may be provided to verified third parties for aggregate marketing, advertising, or analytics uses.

How Can You Opt-Out, Remove, or Modify Your Information?

  • Modifying Email Preferences: You can modify your email newsletter subscriptions at any time by updating your preferences inside the "My Account" section of our website or clicking the "Unsubscribe" link at the bottom of any promotional email.

  • Account Deletion: To completely purge your online account information from our database, please sign into the "My Account" section and remove your saved shipping addresses, billing addresses, and saved payment profiles, or contact our team directly at sales@kbnhome.com for full data deletion. Please note that we are legally required to maintain transactional records associated with individual completed sales for tax, corporate accounting, and warranty verification history.

Third-Party Links & Integrity

In an effort to provide you with increased lifestyle and architectural design value, we may occasionally include verified third-party links on our website. These linked storefronts or platforms possess separate, independent, and rigid privacy policies. KBNHOME therefore holds no legal responsibility or liability for the content, tracking activities, or performance of these linked sites. Nonetheless, we actively protect the integrity of our digital space and highly welcome any direct feedback regarding these external links.

Online Policy Jurisdiction & Consent

  • Online Policy Only: This online privacy policy applies strictly to data and information collected through our official digital website (www.kbnhome.com) and does not extend to information gathered via offline interactions or showroom visits.

  • Your Explicit Consent: By interacting with, browsing, registering an account on, or finalizing a luxury purchase through our website, you explicitly consent to all terms outlined within this Privacy Policy.

Changes to Our Policy & Contact

If we decide to structurally alter our privacy policy guidelines, we will immediately update and post those exact revisions directly on this page. Policy modifications will apply solely to information collected after the formal date of the modification.

For any subsequent questions, comments, legal privacy concerns, or data erasure requests, please contact our dedicated data coordination department directly via email at: sales@kbnhome.com